Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
One of the highest-rated global transportation companies with a rating of 4.9/5 stars Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month Over 2.5 million happy travellers every year
If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.
As a Customer Success Team Lead, you will play a vital role in ensuring our B2B clients are successfully onboarded, activated, supported, and retained. This role focuses on enhancing customer satisfaction and loyalty, reducing churn, and driving upsell opportunities. The Customer Success Team Lead will lead a team dedicated to providing exceptional service and support, fostering a high level of customer satisfaction and long-term partnerships.
Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!
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