TeamBuilder is a rapidly growing healthcare Software as a Service (SaaS) company on a mission to transform the healthcare industry through innovative technology. Our solutions empower healthcare providers to enhance patient outcomes, streamline operations, and make data-driven decisions.
We are looking for a Customer Support Specialist who is client-focused and enables our healthcare customers to achieve their business goals and maximize the value of TeamBuilder’s platform.
In this role, you’ll be a vital part of our delivery and integration team working closely with product experts and client success integrators to provide outstanding service to our clients.
Key Responsibilities
Provide high-quality, timely solutions to a variety of client support requests, ranging from Tier 1 to Tier 3.
Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business.
Adhere to ticket processing workflows, ensuring all issues are logged and escalated as needed.
Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools.
Collaborate with teams to share best practices and contribute to the documentation and streamlining of support procedures.
Participate in shift coverage as required, ensuring client needs are met across time zones.
Skills & Traits
Actively seek to learn TeamBuilder’s product and refine technical skills to support product delivery and client success.
Prioritize and manage multiple tasks and requests simultaneously in a fast-paced, hands-on environment.
Strong team player who thrives in cross-functional collaboration and is inventive in problem-solving.
Excellent active listening, written, and verbal communication abilities.
Ability to establish and maintain effective relationships with clients and colleagues at all levels.
Display a strong commitment to our mission, customer success, and delivering outstanding results.
Demonstrated time management and precision in handling tasks and support requests.
Qualifications
At least 2 years of experience in technical customer service or a help desk role, preferably within a start-up SaaS environment.
Undergraduate degree preferred or equivalent work experience required. Relevant certifications are a plus.
Some experience with computer programming or a help-desk background is desirable.
Ability to work remotely across multiple time zones.
Additional Information
Job Type: Full-time, Exempt
Location: Remote
Compensation: Starting at $60,000 with a competitive salary, paid time off, medical benefits, and the potential for an annual performance bonus.
Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.
Job Title- C-Store ManagerDepartment- C-StoreReports to- General Manager, Director of C-StoreSummary Supervises and coordinates... ...and total customers purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch offs, money orders, Western union, Cat...
...ABOUT THE POSITION Chrysalis is seeking to hire a Caregiver in the Carbon County area. This position helps support individuals with... ...fun activities in the community. Our caregivers gain valuable experience in the human services field and will be given many opportunities...
...But you get results. Bring us your drive and dedication, and we'll provide the growth opportunities you've been searching for. Sodexo Facilities Solutions is seeking an experienced healthcare professional to join our team as the Assistant Director of Facilities...
...establish and maintain a safe and clean environment that encourages our customers to return. Deli Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards. ...
Hiring for a July 1st start date for a minimum of a three-year contract. Shift hours are from 2:30 pm until 11:00 pm, Monday through Friday. Job functions include, but are not limited to, Dusting, sanitizing flat surfaces, sweeping, mopping, vacuuming, emptying trash, ...