Job Description

Position Summary: A Laundry Attendant provides the necessary service of ensuring hotel bedding, linen and towels are clean and available for servicing guest rooms in a timely manner. They follow stringent guidelines to meet quality standards of cleanliness and sanitization. Duties and Responsibilities:

• Able to work a flexible schedule and adhere to start times.
• Wear proper attire and a nametag while on shift. Keep personal appearance professional.
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Acknowledge guests in public areas with warm friendly greetings.
• Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
• Maintain professionalism consistent with hotel brand and company expectations.
• Provide clean, sanitary and inviting hotel bedding and towels for the guest.
• Separate all linen into specific types. Separate soiled linen for special treatment and wash following proper sanitization protocols.
• Follow established health and safety procedures for using cleaning chemicals and equipment.
• Load, wash and dry linen as directed by the head housekeeper in accordance with programming guidelines.
• Remove stains from items using the appropriate procedures.
• For safety purposes regularly clean dryer lint filters and make notations of the times.
• Sort linen and fold it according to hotel requirements. Ensure the linen is neatly stacked and arranged in its designated area.
• Inform the supervisor when loads are ready to be transported to the floors.
• Ensure a high standard of cleanliness in the laundry room.
• Help stock carts and storage rooms with necessary linens and supplies at the end of each day.
• Maintain and clean public areas according to the checklist.
• Report maintenance deficiencies on work orders to the housekeeping supervisor.
• Adhere to work expectations and timelines.
• Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
• Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
• Follow supervisor directions and work independently with minimal supervision.
• Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
• Attend scheduled meetings and necessary training sessions as requested.
• Know and be able to follow the emergency procedures for the Hotel.

• Be able to perform job functions with attention to detail, with efficiency and under time constraints.
• Requires physical mobility and stamina.
• Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
• Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
• Must have the manual dexterity and coordination to operate all necessary equipment.
• Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

• High School Diploma or GED preferred.
• A team player, yet able to work independently.
• Customer Service Skills and communication.
• Able to organize, plan ahead and manage workload.
• Work cohesively with co-workers as part of a team.
• Ability to work effectively in a fast-paced environment. Holiday Inn

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