Job Description

Essential Duties and Responsibilities:  

• Answer incoming phone calls in a professional manner.

• Identify customer needs and provide excellent customer service, with cost efficiency and safety in mind; Communicate costs; Work with outside vendors and assist in resolving on-the-road repairs.

• Schedule Company and local customer truck repairs.

• Provide accurate repair orders and estimates when needed, including data entry and documentation; Obtain approval for work to be completed.

• Responsible for inventory and parts purchasing, as well as organization of the parts room.

• Follow-up on calls and send recommended repair reminders.

• Perform other duties as assigned.

Minimum Qualifications:

•   One to two years of work experience in a diesel/automotive environment is preferred, but not required; Service writer experience desirable.

• Possess effective written, verbal, and interpersonal communication skills.

• Experience in data entry and documentation design.

• Possess exceptional time management and prioritization skills while working in a fast-paced environment.

• Computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.

•   Must possess a valid driver’s license and be able to work swing shift. 

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