Job Description

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills, Knowledge, and Experiences

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Integration and Platform Architecture team you will develop and execute IT Service Management strategies to enhance business impact. As a Manager you will lead teams, oversee ITSM processes, and collaborate with stakeholders to drive continuous improvement and operational excellence.

Responsibilities

• Analyze performance metrics to identify areas for enhancement
• Encourage working together across teams to achieve shared objectives
• Mentor junior staff to build their capabilities in ITSM
• Uphold standards of service delivery and client satisfaction

What You Must Have

• Bachelor's Degree
• 5 years of experience

What Sets You Apart

• Preferred field(s) of study: Computer Science
• ITIL v4 Certification preferred
• Developing and executing IT Service Management roadmap
• Creating analytics and insights through ITSM data
• Overseeing day-to-day ITSM processes
• Advocating for ITSM practices
• Participating in audits and compliance
• Managing relationships with PwC leaders and clients
• Utilizing ServiceNow for continuous improvement

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