Responsibilities
· Respond to and resolve users issues by:
· Troubleshoot Microsoft Windows servers, desktop, printing and networking issues.
· Add, change, and delete user accounts in Active Directory, Exchange Server and Office 365
· Troubleshoot Microsoft Office issues.
· Troubleshoot network file share access
· Troubleshoot mobile device synchronization issues with corporate email infrastructure on iOS-based devices
· Troubleshoot basic networking issues such as VPN and general connectivity issues
· Properly manage personal workload and work assignments.
· Continued contribution to creating and updating standard operating procedure and end-user instruction documents
Job Knowledge/Skills
· Strong troubleshooting skills to assist with the support and implementation of various technologies
· Experience troubleshooting basic connectivity issues with PCs and networks
· Possess basic understanding of Configuration Manager (SCCM) infrastructure.
· Support the corporate Citrix XenApp and XenDesktop platforms.
· Strong knowledge of desktop Windows OS (XP/7/10)
· Exposure to Microsoft Windows server technologies (2003 - 2016) and Microsoft Exchange
· Understanding and hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, TCP/IP, software deployment, etc.
· Experience with group policy configuration and deployment
· Excellent written and verbal communication skills.
· Excellent planning and organizational skills, as well as sound independent judgment.
· Provide occasional on-call support
Preferred Skills
· Strong knowledge of Citrix
· Experience working with on-premise Microsoft Exchange environments
· Understanding of Backups and Backup software
· Experience working with virtualization technologies such as VMware.
· Knowledge of storage devices & technologies like RAID, SAN and archive.
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